At AZ Industries, we are committed to delivering your furniture safely and on time. This Shipping Policy outlines how we handle deliveries, shipping charges, timelines, and related processes.
🚚 Shipping Coverage
We currently deliver across India, to all serviceable pin codes. If your location is not serviceable, we will notify you after order placement and issue a full refund if necessary.
🕒 Delivery Timeframes
Standard Products: 5 to 10 business days
Made-to-Order / Customized Items: 10 to 21 business days
Delivery time may vary based on product type, availability, customization, and your location.
You will receive shipping updates and tracking information via email or WhatsApp once your order is dispatched.
💰 Shipping Charges
Free Shipping is available on most orders across India.
For some remote areas or oversized items, an additional shipping fee may apply. If so, it will be clearly mentioned during checkout.
📦 Order Processing
Orders are processed within 1–3 business days of receiving payment.
Orders placed on Sundays or public holidays will be processed on the next working day.
We work with trusted delivery partners to ensure your furniture reaches you in perfect condition.
📍 Tracking Your Order
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your order on our delivery partner’s website.
If you do not receive tracking details within 5 days of order confirmation, please contact us at: 📧 prasaddeulakar777@gmail.com
🔄 Delivery Delays
While we strive to deliver on time, delays may occur due to:
Natural calamities
Strikes or transportation issues
Unforeseen supply chain interruptions
High-demand seasons or holidays
In such cases, we will keep you informed and work to resolve the issue quickly.
📬 Delivery Guidelines
Please ensure someone is available at the delivery address to receive the product.
If the delivery fails due to incorrect address or unavailability, re-delivery charges may apply.
For large furniture items, ensure doorways and hallways are accessible for smooth delivery.
🚫 Delivery Restrictions
We currently do not offer international shipping. Deliveries may not be possible in containment zones or certain restricted areas due to government regulations or courier limitations.
🛠️ Installation
Some products may require basic assembly.
Installation services are not included unless explicitly stated in the product description.
If you need assistance with installation, please contact us and we’ll try to help depending on your location.
❗ Damaged or Missing Items
If your order arrives with visible damage or missing parts:
Please record an unboxing video and take clear photos.
Report the issue within 3 days of delivery by emailing prasaddeulakar777@gmail.com with your order number and media files.
We will arrange for a replacement or refund as per our Returns & Refund Policy.
